Guest Information

Booking Terms & Conditions

Check in

  • Check-in time is from 2pm.

Check out

  • Check-out time is 10am. Late check-outs can be arranged at an extra charge where available.

Reception hours

  • Reception hours are 8am-6pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day will forfeit the cost of the first night.

Deposit & Payments

  • A credit card deposit for the first night of your stay is required on booking. The park will process a charge against your credit card and send confirmation to the email address supplied. For Christmas holiday weeks a more substantial deposit of approximately 45% of full tariff will be required. Full payment will be required on Christmas holiday bookings, for accommodation only, by the 30 November 2016.

Changes & Cancellations

  • In the event of a cancellation, a $20 administration fee will be deducted from the deposit paid. If more than seven days (holiday seasons and long weekends more than 30 days) notice has been given, the balance of the deposit paid will be refunded. If notice of cancellation is less than seven days (holiday seasons and long weekends less than 30 days), a balance of the deposit will only be given if the accommodation/site has been relet for the same period previously reserved (full consecutive nights only).

Bike/Scooter Policy

  • All guests staying in the park that are riding bikes and scooters are required to register as a rider at reception whilst checking in  
  • It is essential that all guests read the following Terms and Conditions to ride within BIG4 Easts Beach Holiday Park and complete the required details for each and every rider in your family or group
  • Once completed, the wristband provided at reception will give guests access to both the swimming pool and jumping pillow and enable guests to ride their bikes and scooters responsibly throughout the park

Day Visitors

  • Day visitors are welcome to visit family and friends who are staying at the park (except on New Years Eve)
  • Visitors are to come to reception to pay day visitor fees and pick up wrist bands for any children.
  • Day visitors are NOT to park in our 15 minute parking as this is for check-ins and check-outs only
  • Visitor parking is up the hill as you come into the park or if available at your cabin or site
  • Day visitor charge of $10 per adult and $5 per child apply
  • Fees are charged to ensure ongoing maintenance to our beautiful park and to also cover visitors for public liability insurance.

Fees

  • Adult’s rates apply to persons above 15 years old
  • Children rates apply to guests aged 2-15 years old
  • There is no charge under two years old
  • One vehicle only per site
  • Bonds may apply at check-in for group bookings (four adults) and for other items such as keys
  • A credit card must be produced in the name of the person staying at the park on check-in. Any damage caused may be charged against that card.

Pets

  • Please note that pets are NOT permitted at BIG4 Easts Beach Holiday Park Kiama in any accommodation or caravan/camping site.

You need to know

  • Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the park for confirmation. No accommodation/site number is guaranteed.
  • For cabin accommodation, a Friday/Saturday rate includes 4pm Sunday check-out - subject to availability (not available school holidays or long weekends).
  • Minimum stays are applicable and shown on rates/availability screen.  
  • We reserve the right to refuse a booking at any time from any person, and the right to eject guests from the park. No refund will be given and charges will apply for any damage caused.
  • BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits